Return Policy

Don’t think your order is right for you? No worries, return it to us within 14 days from receiving your order.

  • Item(s) must be in original condition, with the original packaging, original tags, and labels attached.
  • Inspection will be carried out to ensure all item(s) are in their original condition before processing your return. It will usually take 3 to 7 working days to process your request before we could ship out the replacement / exchanged item(s) to you.
  • Return is not applicable for prescription glasses.
  • Return is only applicable for item(s) purchased online and delivered in Malaysia.
  • Return that do not meet our policy will not be accepted and will be returned to you at your cost.


Please complete and fill up the ‘Contact Form’ – Click here. Any returned items without completing Return Form will not be entertained. You will receive a copy of the completed form once you’ve submitted.

Kindly print it and attach it during postal / in-store return.

Postal Return

You can return your order to our management office,

Perfect Vision Optical Centre
No.203, Ground Floor, Parkcity Commerce Square, Phase 3, 97000 Bintulu, Sarawak

Attention to Perfect Vision.

Please pack and seal your returned item(s) before sending back to us. We recommend you opt for a shipment method that enables tracking. Prefect Vision is not responsible for any loss / damage of a returned parcel.

In-Store Return

Alternatively, you may also return your order to any of our retail store, please refer to this Store Locator.


Our team will contact you and arrange for refund once you’ve submitted the Return Form.

Please refer to the table below for standard processing time of refund to your bank account / credit card.

Payment Method (at the time of purchase) Bank Processing Time (after refund has been processed by Perfect Vision)
Online Banking 7 working days (depending on your bank)